Orbi app does not support your router model

Question

When trying to connect my new Orbi system to me wifi I get the following message "Wifi Router Not Supported. The app does not support your router model. I have a Netgear C3700 router. How do I find out what is capatible so I can buy the right router?

Christian_R · Answer

Hello jrevill1023,&nbsp;

&nbsp;

If you have the C3700v2, you will need to use the Nighthawk app.&nbsp;

&nbsp;

https://kb.netgear.com/000055505/Which-products-support-the-NETGEAR-Nighthawk-app

&nbsp;

Christian&nbsp;

wififast · Answer

RBR850 not connecting to app after firmware update. Worked great in the past. What app supports the RBR850 now?

Christian_R · Answer

Hello wififast,

&nbsp;

May you reinstall the Orbi app and let us know if that helps.&nbsp;

&nbsp;

Christian&nbsp;

wififast · Answer

Thanks... Deleted and reistalled app. Did new set up but still get message Router Not Supported.&nbsp;Am I using the wrong app?

wififast · Answer

So I tried setting up the Netgear Orbi - WiFi System App on a new iPad. Still get the message that The Orbi app does not support your router model. Perhaps bad firmware update.WiFi system seems to be working well.&nbsp;

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Orbi app does not support your router model

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