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GregS_from_MI's avatar
GregS_from_MI
Apprentice
Mar 25, 2023
Solved

Orbi app doesn't show 2 satellites in the Network Map

I upgraded my router from a RBR750 to a RBR860. Router setup is complete with no issues. I added the 2 satellites from the 750 system (RBS750) and based on the WiFi Analytics tab in the Orbi app, they are connected with great signal strength. 

 

My issue, though it is not critical, is I can't get the 2 satellites to show on the Network Map in the Orbi app. I even logged into the router from PC to see if I could add them and it didn't work either. 

 

So, what is the issue? Is it because these satellites are not an 860 model? or is it another problem in the setup or adding steps of the satellites that I may have messed up? 

 

Thanks,

Greg

  • FURRYe38's avatar
    FURRYe38
    Mar 25, 2023

    Ok for that size of home, only one RBR and maybe one RBS would be needed. And run the RBR power setting at 25% at that as well. You don't need any additional RBS. Too Much Wifi: https://youtu.be/UR0viMLISz4

     

17 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    Mar 25, 2023

    Where do these two RBS750 satellites show up on the Attached Devices web page (Basic tab)?

    • At the top as satellites, or
    • In the lower panel as "devices"?
    • GregS_from_MI's avatar
      GregS_from_MI
      Apprentice
      Mar 25, 2023

      No, the satellites don't show up in either location. I tried "Add Orbi Satellites" but that didn't work either. 

      • CrimpOn's avatar
        CrimpOn
        Guru
        Mar 25, 2023

        This would seem to be the conundrum.  Netgear says that the RBS750 satellite is not compatible with the RBR860 or the RBR860B router. Hence, adding them would seem to be impossible.

         

        What could be happening is that they are powered up and are broadcasting the last SSID they knew about, but that nothing can connect to them because they are not linked to the router.  The app WiFi Analytics shows every access point with a strong enough signal to detect and can group them by SSID.

    • GregS_from_MI's avatar
      GregS_from_MI
      Apprentice
      Mar 25, 2023

      Yep, I mis-read that table. So that would explain why I don't see the satellites, but they did connect to the 860 router, because the WiFi Analytics does show great signal strength. 

       

      I have a 860 satellite being shipped. Should be here this coming week. I'll look for a good location to set it when I connect to the network. 

      • FURRYe38's avatar
        FURRYe38
        Guru
        Mar 25, 2023

        What is the size of your home? Sq Ft?
        What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
        https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️

         

        We asked NG about what RBS are compatible between 7, 8 and 9 series system. 

        Though we found in our own testing 7 and 8s worked with 9 series, NG hasn't done any official testing between models as of yet to get official support results. So for some, they may or may not work and if they do work, may not be fully compatible across the system or app. Sounds like in this case the Orbi app and web page are not tuned fully for mixed model RBS being connected and not sure if or when that would happen.