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Forum Discussion
Orbi app not connecting and not finding router
Hello. Not sure when this started happening, but my Orbi RBR750 is no longer connecting to the app. Getting “unable to detect WiFi” error. Web page is not working either. I tried reinstalling the app, and now I can’t see anything at all. The parental controls are also offline. So this is not just an issue reaching the admin interfaces.
I’m aware of this reported issue that is likely related:
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/Orbi-Web-Page-and-Orbi-app-Access-Status/m-p/2223086#M32577
The only solution seems to be a full factory reset. I really don’t want to do that. I have a ton of settings I really don’t want to restore. Any other options to fix at this time?
I’m aware of this reported issue that is likely related:
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/Orbi-Web-Page-and-Orbi-app-Access-Status/m-p/2223086#M32577
The only solution seems to be a full factory reset. I really don’t want to do that. I have a ton of settings I really don’t want to restore. Any other options to fix at this time?
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Same here. I've actually been planning to change my SSID password and on May 9 I took screenshots of all of the devices that are connected or that have connected to my router in preparation. (I wasn't aware of the ability to backup the router settings at the time.) So I know it worked May 9. The problem started sometime after that.
I'd like to think that another automatic software update could be queued up and even without the ability to connect, that the the fix would be included, the router would reboot and I'd be able to connect again. I find it hard to believe that every single person that owns an Orbi router with this issue has to factory reset in order to connect with the app again. This would be a support nightmare.
- Same exact issue here. The app has worked flawlessly until recently. Not only does the app not work, but I cannot access the router admin page at all from any device. What’s weirder is that I’m connected to the internet with great speeds. I just cannot access anything related to the router itself.
I've had a few Orbi connectivity quirks with my RBR that have been resolved by either deleting the app from my phone, rebooting the RBR and satellites, then reinstalling the app and signing into my netgear account when running the app.
Also, one fix for another situation was setting the app to connect with with Anywhere Access. This seems often the most stable way to connect from the Orbi app on both my phone and tablet.
FURRYe38 Thanks for the link. I actually mentioned that link in my original post, so already aware. However, that solution is a full factory reset. Do you have any updates on a solution that doesn't require a reset? I have a TON of settings I really don't want to setup all over again, including parental controls.
Get in contact with ChristineT and send her a PM with your RBRs serial number and email address you use for NG account info.
I believe there pushing a patch for users to avoid a reset.
No idea when she will respond. She's been busy lately.
IF and when you regain access, be sure to save off a back up configuration to file. Saves time IF a reset is needed.
Ozonshak wrote:
FURRYe38 Thanks for the link. I actually mentioned that link in my original post, so already aware. However, that solution is a full factory reset. Do you have any updates on a solution that doesn't require a reset? I have a TON of settings I really don't want to setup all over again, including parental controls.
