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wilkyman1's avatar
wilkyman1
Tutor
Oct 15, 2025
Solved

Orbi app not connecting via Local or Anywhere Access, cant log in from PC as administrator.

I have an Orbi AX4200 RBR750 WiFi 6 router with two satellites, but I am unable to connect through Anywhere Access or locally. My Nighthawk CM2000 2.5Gb cable modem is connected to a Mediacom ISP 1Gb...
iOS
not listed
  • FURRYe38's avatar
    FURRYe38
    Oct 22, 2025

    What Orbi model system do you have?

    What FW version is on the RBR and RBS? 

    A factory reset and setup from scratch maybe needed. 

    May need to submit a bug report thru the Orbi app as well: How to report a bug on the Orbi App FAQ | NETGEAR Communities

     

     

    JFP0612 wrote:

    I have the same issue starting 10/19. I’ve had the Orbi for four years with no issues.

     

    I have no answers to fix the issue unfortunately. I’ve tried every solution I’ve come across except for a factory reset. 

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 15, 2025

What FW version is loaded on the Orbi system? 

 

Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities

 

Have you tried connecting to the system with out all the security and any VPN enabled as a quick test to see if you can access the routers web page? 

Since the CM modem is modem only, RBR web page should be accessible all the time at 192.168.1.1 unless you use a different IP address string. 

 

  • wilkyman1's avatar
    wilkyman1
    Tutor
    Oct 16, 2025

    Not able to obtain the firmware version without connecting remotely. I am not currently at this location with the ORBI. My app is not currently allowing me to look up the info. Indicates I'm connected via Anywhere Access but then pops up a dialog box saying Device is offline. 

     

    When onsite last Monday I disabled VPN turned off security sw. I tried to log in but would not allow me, cant remember the message I received. 

    I will try your recommendation when I return to the remote location unless you have a suggestion that would allow me to log in remotely? Thanks 

     

     

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 16, 2025

      Try removing the Orbi app from the mobile device then re-install and see if you can get in. 

      May need some NG help on this as well. Orbi app and AA has been problematic this year. 

      KevinLiT​ 

    • KevinLiT's avatar
      KevinLiT
      NETGEAR Moderator
      Oct 20, 2025

      Hello wilkyman1,

       

      Welcome to the NETGEAR Community!

       

      We are sorry that you are having an issue accessing your Orbi Mesh system with Anywhere Access using your Orbi app and going to Orbilogin.net

       

      Please try using the a different browser such as Firefox (for windows devices ) or Safari (for iOS devices ) to log into your Orbi admin page. 

       

      Please keep me updated on the progress of this issue!

       

      Best,

      Kevin

      Community Team

      • gearnet01's avatar
        gearnet01
        Aspirant
        Oct 21, 2025

        I too am having trouble with this release.  Not the same issue though. I updated to iOS 2.48.0.43.  Since that time if I try to open App it goes to the main dashboard page for 2 seconds and then immediately goes to a blank page which I get stuck on.