Hi, eveytime I go into my Orbi App on my iPhone and go to settings to enable remote management - when I move the slider it then comes up with a error message that states "Something went wrong, sorry about this. Please try again." I have rebooted the orbi gateway, rebooted my phone and tried many times to enable the remote function on my orbi app with the same outcome - help needed to fix this please & thank-you. My system is a Orbi Pro SRR60 Gateway & 1 x Pro Satellite both have the up to date firmware installed. System is running in router mode.

Christian, I have the identical problem and it only developed in the last couple of months. Previously, my Orbi App connected remotely with no issue. But it is now stopped. I've reinstalled the app, but no luck. When choosing "enable remote management" part of the Orbi App, the error message noted earlier is this thread is all I receive. The app connects just fine when I'm home and on the wi-fi setting. It's only the remote management part of the Orbi App that has stopped working.

The remote management section is greyed out and inaccessile in the web admin for my SRR60 so there's no way to re-enable it. It was working for quite some time but it appears to be the iOS app update that did it. Would love to get this working again!

Remote management used to be enabled on mine and worked. But after an App update not long ago it stopped working. I think they just keep quiet until they have a fix instead of owning up to it and saying there's an issue and we'll take care of it ASAP.

pgbauer, Please refer to page 125 of the user manual to set up remote mangement. http://www.downloads.netgear.com/files/GDC/SRK60/SRK60_UM_EN.pdf Christian

Hi Christian, Does this mean that the Orbi App on my iPhone will not be able to have remote management set-up on it and that I can only set it up within the router and then access with the IP address's I set up within the router. Thanks for your help with this, very much appriecated.

Orbi App Remote Management Not Enabling

12 Replies

Christian_R
NETGEAR Employee Retired
Apr 16, 2020
pgbauer,

Please refer to page 125 of the user manual to set up remote mangement.

http://www.downloads.netgear.com/files/GDC/SRK60/SRK60_UM_EN.pdf

Christian
- pgbauer
  Initiate
  Apr 16, 2020
  Hi Christian,
  Does this mean that the Orbi App on my iPhone will not be able to have remote management set-up on it and that I can only set it up within the router and then access with the IP address's I set up within the router. Thanks for your help with this, very much appriecated.
  - Christian_R
    NETGEAR Employee Retired
    Apr 17, 2020
    Hi pgbauer,
    
    After setting up remote management, you can move forward with setting up remote access on the Orbi app. I have linked an article for directions.
    
    https://kb.netgear.com/000058240/How-do-I-enable-or-disable-remote-access-on-my-Orbi-router
    
    Christian
TerryNall
Guide
Apr 28, 2020
Christian,

I have the identical problem and it only developed in the last couple of months. Previously, my Orbi App connected remotely with no issue. But it is now stopped. I've reinstalled the app, but no luck. When choosing "enable remote management" part of the Orbi App, the error message noted earlier is this thread is all I receive. The app connects just fine when I'm home and on the wi-fi setting. It's only the remote management part of the Orbi App that has stopped working.

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Orbi App Remote Management Not Enabling