NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

rogbar's avatar
rogbar
Follower
Sep 11, 2025

Orbi App shows connected devices as offline

Just set up new Orbi 870 router and satellites. Many devices are listed in the app as offline, but they're working fine. I have re-booted the system and it doesn't change.

 

Is it possible that Armor is somehow blocking me from seeing all the connected devices?

 

Any other ideas on how I can get the app (and orbilogin.com) to show me all my connected devices?

not listed

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 11, 2025

    Does the RBRs web page show the devices as being connected? 

    Does Disabling Armor change anything? 

     

    What mobile platform are you using? Apple Or Android? 

    Be sure to disable any MAC Address randomizers on phones and pads while at home:
    NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

    How many RBS are deployed? 
    What is the size of your home? Sq Ft? 
    What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. 
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite🛰