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Orbi app stopped functioning properly today - RBR750
Just today, my Orbi app is not working correctly. And I mean it is all sorts of messed up. I found this out today by opening the app, clicking on parental controls and just hanging, it froze up the app and I had to kill it.
First (maybe unrelated), the app doesn't recognize my device when I sign in so there is briefly a screen that appears after logging in to my account that says my device is not recognized and then I have to quickly press the authenticate another way button before the screen switches to a screen with a message that I can't login and a continue button (dead end).
The bigger issue with no workaround is if I quickly press the authenticate another way button and manage to login, it shows (-1) devices connected to my router and my parental controls are not working (the screen just hangs).
I have:
rebooted my router
uninstalled/reinstalled the app
changed my Netgear password
Nothing has helped. Note that my router itself is working, devices all appear to be connecting. The web GUI shows my devices connected. It appears to be this awful app that is the issue. This was all working fine yesterday. Of course, my support ended about a week ago, in true Netgear fashion. Please help if anyone has any idea.
Just wanted to throw it out there that my app appears to be functional again.
22 Replies
Thanks, I did this. I was hoping someone else has run into the -1 issue with attached devices before and fixed it. I think that is what is causing the issue with parental controls, the app isn't recognizing any of my devices. I'm wondering if I have to factory reset, which I was hoping not to have to do but I feel like I have exhausted all other options.
Exactly the same issue with my android based orbi as well. Parental controls not working, -1 on the device list, started 24 to 48 hours ago.
A lot of Android users with broken parental controls right now I imagine!
Did a factory reset solve the issue or are we waiting for a bug fix? My kids are locked out đ
I was having the same problem yesterday (Apr 9). Today I can see devices, but I cannot pause any devices. I tried reinstalling the app yesterday, and both soft and hard rebooted the Orbi.
App is running on an iPhone (iOS 16.4.1), model version RBR750, Firmware version V4.6.14.3
AndrewP-NL wrote:
I was having the same problem yesterday (Apr 9). Today I can see devices, but I cannot pause any devices. I tried reinstalling the app yesterday, and both soft and hard rebooted the Orbi.
App is running on an iPhone (iOS 16.4.1), model version RBR750, Firmware version V4.6.14.3
Just wanted to throw it out there that my app appears to be functional again.
Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. đĄ
jbrown316 wrote:
Just wanted to throw it out there that my app appears to be functional again.
Mine also fixed now.
