I installed the Orbi mesh router/cable modem combo with one satellite a few months ago and it's been working great. The Orbi app has been working fine too. Just last week the Orbi app stopped working on my iPhone and I don't know why. My iPhone upgraded to iOS 14.3, could this be the problem? My WiFi still works fine, and my iPhone still connects to the WiFi network, it's just that the Orbi app can't seem to detect the network or the router anymore. It keeps asking me to try a new system setup or try connecting using Anywhere Access, neither of which work. So the Orbi app is now useless.

Have same problem. This answer does not fix the problem!

i am also trying to connect to Orbi via iphone / ipad or even the browser. All unsuccessful. Support had a tech call me and tell me they can connect but I need to approve that it may cost me $$$$ first... But they can't tell me what is wrong first... I got rid of a previous mesh system as I was not happy with issues. This is worse when you call support and they first tell you Netgear has a notice posted saying there is a "glitch" in the app and that there will be a charge to investigate it.. NOT the way a tech company needs to approach customer service for as much as we pay for this system.......

Turns out (spoke to customer service) the Orbi app no longer works with the software update 2.6.0.108. Netgear wants you to use the netgear "Insight App". Why customer service on this thread does not know this, I can't imagine.

I tried the Insight App but that can't find the Orbi router either. Getting very frustrated with this situation. Tried to open a browser to Orbi login.com, get ERR_CONNECTION_CLOSED; same when I try the IP address. Nothing works.

Add me to the list of (frustrated) users who can no longer manage their Orbi.Orbi App on iPhone ::FAILOrbi App on Android ::FAILInsight App ::FAILrouterlogin.net ::FAILorbilogin.com ::FAILIP ::FAILBased on comments in a number of other threads, I did not bother trying a factory reset.

Orbi app stopped working on my iPhone

22 Replies

Christian_R
NETGEAR Employee Retired
Jan 25, 2021
Hello leknight4,

May you reinstall the Orbi app and enable local network access. I've linked an article below for directions.

https://kb.netgear.com/000062315/Why-am-I-being-asked-to-let-the-Nighthawk-or-Orbi-app-connect-to-devices-on-my-network-during-router-installation-using-my-iOS-device

Christian
- PSwifi
  Tutor
  Jan 30, 2021
  Have same problem. This answer does not fix the problem!
  - Christian_R
    NETGEAR Employee Retired
    Feb 04, 2021
    Hi PSwifi,
    
    Have you had a moment to successfully factory reset your router and run through the setup assistant again?
    
    Christian
- jonuman
  Initiate
  May 20, 2022
  Been having problems “forever” with both Oribi and Nighthawk apps . Unable to connect !!
  not good . Will be looking for another brand . Endless problems . Not happy
PatrickM1969
Aspirant
Jul 02, 2021
You have to allow tracking for the app in settings.
- asudhindra
  Aspirant
  Jul 20, 2021
  Netgear support,
  
  Any update on this? The Orbi app on my iPhone (iOS 14.6) is still unusable at this time. I tried granting Tracking permissions just to see if that helps but that did not work either. Reinstalling the app did not work either.
  - FURRYe38
    Guru
    Jul 21, 2021
    What Orbi model system do you have?
    What FW is currently loaded?
    
    asudhindra wrote:
    Netgear support,
    
    Any update on this? The Orbi app on my iPhone (iOS 14.6) is still unusable at this time. I tried granting Tracking permissions just to see if that helps but that did not work either. Reinstalling the app did not work either.
Gludan
Aspirant
May 07, 2022
Me too

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Orbi app stopped working on my iPhone