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Forum Discussion
Solved
ORBI App Strange Message
I own an RBK853 ORBI system. Has been running fine for several years. Currently on V7.2.7.15_5.1.16 firmware. Had a power outage and rebooted my system yesterday. Went to use ORBI app on my iPhone th...
Get some info, you'll need to factory reset the system and setup from scratch with the Orbi app and then input the new email address.
I would probably remove the app from the mobile devices first, then re-install it.
I'd save off a back up configuration to file next: https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Then follow this to factory reset the system using the ERASE button:
Orbi Systems Manual Factory Reset Process | NETGEAR Communities
Where you get to the point that the instruction say to use a PC and web browser, begin setting up with the Orbi app instead.
NG support will recommend this as well.
Had this system been linked to your comcast account prior or to this jkh.het account?
You'll need to factory reset the system and setup from scratch using the Orbi app to get it connected to the comcast account if that is needed. Save off a backup configuration on the RBR first, then setup using Orbi app and get it logged in, then reload the backup from file. Might work.
Or reach out to NG support. Not much we can do from forum with user account issues.
I purchased the system used in late 2022. Did a factory reset when I originally set it up with the Comcast.net account. Never had this warning in the prior 2 years on my Comcast account. I've rebooted the system many, many times since that initial install. Very odd this would crop up after the recent reboot.
