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Forum Discussion
Solved
ORBI App Strange Message
I own an RBK853 ORBI system. Has been running fine for several years. Currently on V7.2.7.15_5.1.16 firmware. Had a power outage and rebooted my system yesterday. Went to use ORBI app on my iPhone th...
Get some info, you'll need to factory reset the system and setup from scratch with the Orbi app and then input the new email address.
I would probably remove the app from the mobile devices first, then re-install it.
I'd save off a back up configuration to file next: https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Then follow this to factory reset the system using the ERASE button:
Orbi Systems Manual Factory Reset Process | NETGEAR Communities
Where you get to the point that the instruction say to use a PC and web browser, begin setting up with the Orbi app instead.
NG support will recommend this as well.
Here's the rest of the story: Got an email from NG Support and they requested a phone call to sort out the issue with "incorrect email" registration. After brief discussion, NG suggested I factory reset my RBK853 then reconfigure via the iOS app–after I deleted that app, reinstalled it and power cycled my iPhone. (the only part missing was rub your tummy and pat your head at the same time!) Anyway, they also suggested to NOT use a backup config file to re-initialize my ORBI. I did all they suggested. However, once I got the app to not show a bad registration email, I decided to reconfigure with a backup config file. Worked fine.
The only issue now is the sats are in a star mesh topology where before they were in daisy chain (which is preferred and better for my sat locations) and using the 2.4 gHz to backhaul tot he router. Anyway to force the sats back to a daisy chain?
Power OFF the RBS then power ON the closer RBS to the RBR and let it sync fully, then power one the farther RBS away from the RBR and let it sync, should connect to the other RBS if the RBS are placed out in a line from the RBR.