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Forum Discussion
Solved
ORBI App Strange Message
I own an RBK853 ORBI system. Has been running fine for several years. Currently on V7.2.7.15_5.1.16 firmware. Had a power outage and rebooted my system yesterday. Went to use ORBI app on my iPhone th...
Get some info, you'll need to factory reset the system and setup from scratch with the Orbi app and then input the new email address.
I would probably remove the app from the mobile devices first, then re-install it.
I'd save off a back up configuration to file next: https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Then follow this to factory reset the system using the ERASE button:
Orbi Systems Manual Factory Reset Process | NETGEAR Communities
Where you get to the point that the instruction say to use a PC and web browser, begin setting up with the Orbi app instead.
NG support will recommend this as well.
Power OFF the RBS then power ON the closer RBS to the RBR and let it sync fully, then power one the farther RBS away from the RBR and let it sync, should connect to the other RBS if the RBS are placed out in a line from the RBR.
Thanks! Tried that and the RBSs still revert to a star topology. Will attempt again but allow more time after the closest RBS shows solid "blue".
K.
Maybe adjusting placement as well.