Orbi ax6000

What ax6000 do you own.

It is not a reliable guide to model number. Many devices come with an AX tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.

Look at the label on the device for the model number.

And what App is this? iOS? Android? Orbi? Nighthawk?

You might also try the appropriate section for your system.

Orbi - NETGEAR Communities

If that is what you own.

Please post a screen capture if what your seeing...

What platform are you using Orbi app on? Apple or Android? 

FYI if apple:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

What OS is loaded on the mobile device? 

What FW is loaded on the 8 series orbi system? 

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RW224 wrote:
Hi
From Orbi app when I click on security tab
I get verifying account information…..
Then I get a message unknown error
All I can do then is click on and return to main page
Any ideas on removing error

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