ORBI now showing offline devices too

Question

I was updated to the latest fw this morning.

Now the ORBI app under Network Map, lists both online and offline devices which is kind of a pain, since I don’t need/care to see offline devices.

It is even worse for the Device Manager section of the app. It lists over 100 offline devices. Seems to be any device that has ever connected to either the router or a satellite. This is not very useful as some of these devices are guests’ devices from years ago.

At least give me an option to filter this out for both Device Manager and Network Map.

Prior to today all I saw was connected and online devices which is what I care about.

This is quite a step back in functionality imho. Would be really great to get the old functionality back.

Thanks.

XBond · Answer

Got a call from Netgear Level 2 support yesterday. This seems like a feature change in the app. Being escalated to the engineering team. There is nothing wrong with the app it the new behavior makes it harder (and more annoying) to navigate in the app.Also, doing a factory reset just can’t be the answer to everything - my two cents.

Toddgarnand · Answer

My concern is, are these offline devices tying up IP addresses eventually leading to no available IPs as devices pull new leases, especially with the roll out of private WiFi-addresses. And for someone whom has static routes, IP reservations, and V-lans setup I refuse to accept a factory reset as an acceptable resolution and I certainly have neither the time nor desire to sit here and manually remove/delete each device one by one. Industry standard for a DHCP lease is 72 hours, considering it would appear there is no expiration for leases in the Orbi system I would think that to be a reasonable place for the Engineering and Development team to start

Christian_R · Answer

Hello XBond,

&nbsp;

Thanks for the feedback. I would check to see if your router is due for a firmware update and reinstall the Orbi app.

&nbsp;

Christian&nbsp;

XBond · Answer

The router and satellites are all running the latest firmware. The app was recently updated. I guess that I could try and reinstall the app.

XBond · Answer

Well, that sucked. Reinstalled the app, but now I can't log in to my account in the Orbi. Says it doesn't recognize the device. Says it is sending a code, but well um, the app times out before I have a chance to get the code (which never arrives), so I can't login.

Man, this is starting to become an epic fail. This was all working fine.

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ORBI now showing offline devices too

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