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Forum Discussion
Orbi RBKE963 no connection
Today out of nowhere, both my satellites lost connection to my orbi router.
I tried for hours to reconnect them, even resetted one of the satellites, then both, and eventuelly I also resetted the router.
Tried to connect via iPhone over the initial WiFi connection. iPhone connects fine but the App does not find the router.
I'm desperate and slowly start thinking that the sh.. it broken.
Any ideas for troubleshooting?
3 Replies
What plotform is the Orbi app on? Apple Or Android?
After you factory reset the system, try setting using a wireless or ethernet connected PC or laptop? https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
What firmware version is loaded on the RBR and RBS?
New Orbi app updated:
https://community.netgear.com/discussions/en-home-orbi-app/new-orbi-app-versions-and-updates/2308199/replies/2460203
Any progress on this?
Orbi app updated today for Apple. 18th for Android:
