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Forum Discussion
Orbi RBR 350 anywhere access no longer working remotely
Hi there,
We have the Orbi mesh set up at home - router + 2 satellites.
It seems to work really well, however after changing the main pass a few weeks ago, Anywhere access doesn't seem to be working remotely anymore. It was working fine for the past year, until the pass change.
It still works ok locally.
I've checked, and it's running the latest firmware version:
| Hardware Version | RBR350 |
| Firmware Version | V4.20.0.4_3.100.71 |
Have gone through the settings on the main Admin panel; Rebooted.
Does anyone have any ideas as how to solve it??
Thanks
5 Replies
Oh my. This is strange. Please explain which password was changed.
Netgear Orbi systems have three sets of credentials:
- The WiFi name (SSID) and password.
- The Orbi web interface credentials ("admin" which cannot be changed and a password)
- The Orbi 'app' credentials which are usually an email address and a password.
Which credentials were changed?
- It was only the Ssid pass that was changed.
My understanding is that Anywhere Access is a feature of the Orbi 'app' that is unique to each device that the app runs on. i.e. a person could have the Orbi app installed on three smart phones and Anywhere Access could be enabled on two of them and not on the third. The smart phone must be connected locally to the Orbi router to enable Anywhere Access.
Can you check that the smart phone in question has Anywhere Access enabled?
