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Forum Discussion
Orbi rbr40 not connecting with modem
Hello, I’m hoping someone can help me. I have an Orbi rbr40 router with two satellites. Motorola modem. I unplugged the router and modem four days ago to move something. Plugged back in a few ho...
What model # is the current ISP modem?
Make sure the ISP has check it all out up to the modem.
Connect a wired PC to the modem directly to see if modem is actually working good.
Contact the Mfr of the modem for there help and information regarding there product.
ISP is responsible for all services up to the modem.
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
It’s a Motorola modem surfboard 6141. I have called Xfinity (ISP) and they indicated everything was fine on their end and felt no need to send a tech out.
I don’t have a wired pc. Only a Mac.