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Forum Discussion

JJewell's avatar
JJewell
Aspirant
Feb 19, 2021

Orbi RBR50 wont connect to App

No matter what I do I cannot get the app to connect with my router.

I have reset the entire network,
Reset all of the network settings on my phone,
made sure the router was in router mode and not AP mode,
turned off cellular data on my phone,
made sure my phone, Orbi app, and all router firmware were up to date
Turned private network both on and off in iPhone settings
Yet nothing seems to make a difference.

IOS 14.4
Orbi Firmware V2.7.2.104

6 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hi JJewell,

     

    May you provide us with the current Orbi app version you have installed.


    Thanks,

    Christian 

      • Plogan1379's avatar
        Plogan1379
        Aspirant
        Mine will also not connect after resetting the router. Using the latest app on iOS. Just keeps saying orbi not found.

        Have uninstalled and reinstalled app. Have no other netgear apps on phone either.
  • Had a lot of difficulty with a new Orbi bought with old firmware in Jan-21. Worked fine for a month and then couldn't access it via app. Had to manually (via LAN connection) install updated Firmware. After 48 hours it eventually sorted itself out allowing reconnection via iDevice App. Firmware now RBR50 (Orbi Router) Firmware Version 2.7.2.104. App version on iPhone and iPad is 2.8.2.0.

     

    But only iPhone will connect to RBR50 router, iPhone is fine. ipad is on Orbi Wifi network etc etc that has all been checked. I have deleted the App off the ipad and reinstalled from App Store. Now it has installed version 2.8.5.15!!!

     

    Why would the app not update automatically. Very very frustrating to have to relog in re-verify device etc. Netgear you need to be better... And why am I not havign this same roblem on my iPhone using 2.8.2.0 of the App?!?

    G