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Orbi Router/ Orbi App
My actual model # is RBR40, it was not available in the dropdown menu.
Can someone explain when I go on the Orbi app on my phone it indicates Internet: Offline and has a purple dot
However, I still have internet connectivity through the Orbi router??
Solid magenta. If your Orbi satellite ring is solid magenta, it is unable to obtain an IP address from your router or unable to your router.
That verizon box sure is a pain.
You can try putting the orbi back in router mode. then see if the verizon router has a dmz so place the orbi ip address in.
There's also troubleshooting and setup here:
https://kb.netgear.com/31100/How-do-I-set-up-my-Orbi-system-to-work-with-Fios
11 Replies
What modem are you connected to?
You see that a lot when people are in a double nat.
The Orbi Tower is connected directly to the Verizon router.
putting you in that doulbe nat?
the 2 easiest options?
1. put the verizon router in passthrough/modem only mode. it disables its routing function and acts as only a modem.
2. or put the netgear in access put mode. It disables its routing fuctions. you can still use wifi and ethernet but routing functions will run off the verizon router.