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Orbi satellites no longer showing up on Network Map
Hello. I have an Orbi Mesh RBR750 with 2 satellites. The Orbi App no longer shows my satellites as connected (or any connected devices), even though i'm pretty sure they are fine. I restarted 1 of the satellites recently and it eventually showed a steady blue for the LED, so it seems to have a good connection. Also, all of the devices in my house seem to be connected fine to WiFi. I recently updated my firmware to v4.6.14.3 a couple of weeks ago, but I don't recall if this issue showed up around that time or not. Are there any issues with that version? My app version is 2.33.0.269. Any help would be appreciated since I can't see most of my devices via the app any longer because of this.
Thanks!
Got it working again. Looks like it needed yet another router restart (only the router). Once I did that, the satellites showed up in the app and online. Thanks for the help!
7 Replies
There's a newer version for the RBR750 7.2.6.21 if you want to update.
Also, I'd check through the browser GUI if the satellites show there. Easy way to tell if its an app issue or connection issue
Thanks. When I check the router for new updates it is telling me "No new firmware is available at this time". Are you sure "7.2.6.21" is the correct most recent version? I'm on v4.6.14.3 for RBR750 and I just updated that a couple of weeks ago.
Is there a way to update the satellites or does that normally happen with router updates?
As for the browser GUI, what is the typical way to access that? I never use that - just the app. I can certainly check there just to make sure this is isolated to the app.There's a version of the RBR750 that has the RBS350 satellites connected to it. Its more than likely on a different firmware but I wasn't sure what version satellites you have. That kit would be the RBK653 and is on the lower version that you're on. So it depends on what actual orbi kit you have.
If you're connected to the orbi, just go to orbilogin.net or routerlogin.net or you can use its IP address
