Password reset & 500 Internal Server Error

Question

Hi, my Orbi app out of the blue no longer recognises my password, which I have used unchanged since first set up. I have followed the links to reset the password, but I get a 500 Internal Server Error, on any of the devices I try this with.

The WIFI is seemingly fine, though of course, as I am unable to access the system, I have limited information. Naturally want to avoid a factory reset, any ideas?

Thanks

relberfeld · Answer

once again, no resolution. &nbsp;reboot and hope it doesnt reoccur. &nbsp;what happened to tech support ?

Christian_R · Answer

Hello tinner100,&nbsp;

&nbsp;

May you reinstall the Orbi app and reboot your device.&nbsp;

&nbsp;

Christian&nbsp;

tinner100 · Answer

Thanks Christian, all now resolved.

Christian_R · Answer

tinner100 - Glad to hear!

&nbsp;

Christian&nbsp;

tinner100 · Answer

Yes same for me...the reset worked for all of 4 weeks, and now unable to log in again.&nbsp;&nbsp;

Forum Discussion

Password reset & 500 Internal Server Error

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