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Jonnybunker's avatar
Jonnybunker
Guide
Mar 03, 2023
Solved

RBR 750- Local Connection and Anywhere Acess issues

Is anyone else having issues connecting through the Orbi app via local connection or Anywhwrre Access ?

Local- getting logon timeout
Anywhere : Device offline message

I can connect to my RBR50 at my vacation rental just fine

I am able to login using a PC at 192.168.1.1, so I know credentials work

I tired deleting orbi app and reinstalling
I have rebooted the wireless 3x , once from power, 2 x from admin page.

My setup. Comcast xfi complete, Modem, 1000 mbs, RBR750 and 2 RBS750
  • Jonnybunker's avatar
    Jonnybunker
    Mar 05, 2023
    FML

    Put my gateway in Bridge mode , and it fixed the local connection issue immediately with orbi app. Also seems to be running much faster.

    I can no longer reboot my modem remotely though as Xfi disables all their features when in Bridge mode but I think being able to remotely manage my router is more important than my modem.

    Thanks for everyone’s help

    Solution : Do better research originally haha and follow best practice of Orbi recommendations and XFINITY recommendations. Set ISP in Bridge mode and allow Orbi to handle NAT

    I feel like I have wasted 20 hours chasing my tail.

10 Replies

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    • Jonnybunker's avatar
      Jonnybunker
      Guide
      Mar 06, 2023

      Hey Furry38, do you know if there is a way to disable Netgear Armor from 192.168.1.1 Admin page on a computer, from Netgear.com or from Armor.netgear.com? I don't have access still and wondering if that is the probelm.

       

      I can always do a full factory reset again, and try disabling it, but don't have time to do that right now, my wife might kill me

  • Jonnybunker's avatar
    Jonnybunker
    Guide
    Mar 03, 2023
    Submitted a big report just now

    Saw the article on private WiFi and tried disabling. I had it working prior with that setting enabled , and tired disabling it on my phone but did not change anything. Would I need to disable that setting on all Apple devices ? Again, it was working in the past with that setting on , on both phones and iPad
    • Jonnybunker's avatar
      Jonnybunker
      Guide
      Mar 04, 2023
      Update, had tried doing full reboot of modem and router and satellite per recommended method and couldn’t get orbi to come back online for all devices, phone, or half my IOT.

      Ended up doing a factory reset, couldn’t get it to work from orbi app after 3 attempts, finished setup from laptop. Everything is back up and running and connected …. Except access from App, via local or Anywhere.

      Continuing to get Timeout / logon failed error

      Submitted more tickets to Orbi

      Private WiFi, IP tracking and relay all disabled

      Help!
      • michaelkenward's avatar
        michaelkenward
        Guru
        Mar 04, 2023
        Jonnybunker wrote:

        Continuing to get Timeout / logon failed error

        I had similar symptoms on a completely different device recently. I unblocked it by disabling Anywhere Access on the app itself when not connected to the local WiFi. In other words, in a place where the mobile could not see the WiFi from the router.

         

        Then when I was back within reach of the WiFi I went in, connected there and re enabled Anywhere Access.

         

        I wouldn't hold out much hope of success, but at least it is another thing to tick off in the list if troubleshooting moves.