rbr20 unable to resume internet on a device

Question

I turned off i.e. paused, two Devices using Remote Management tool on the Orbi App. I cannot resume these devices although both are connected to the Orbi.&nbsp; &nbsp; The app refuses to slide across from pause to resume.&nbsp; &nbsp;I have reset up the app, uninstalled and reinstalled the app without any success.&nbsp; &nbsp; &nbsp;All I want to do is move the internet access for these two device off pause and onto resume.&nbsp; &nbsp; Thanks everyone.&nbsp; &nbsp;

Christian_R · Answer

Hi Sidanne,&nbsp;

&nbsp;

Please disconnect the two devices off the network and forgetting the network. Then reconnect the two devices to the network.&nbsp;

&nbsp;

Christian&nbsp;

deyyoung · Answer

I have similar issues with the Orbi app, but the web interface works fine.&nbsp;&nbsp;It doesn't make sense why we need to disconnect at the device side; that defeats the purpose of the app interface.

Christian_R · Answer

Hi deyyoung,&nbsp;

&nbsp;

May you try&nbsp;reinstalling the Orbi app and rebooting your router.&nbsp;

&nbsp;

Christian&nbsp;

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rbr20 unable to resume internet on a device

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