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RBR50 router not found in orbi app
Orbi app shows Router not found and will not connect. I'm able to access via orbilogin on browser and I'm able to use the app through any where access but the app will not connect locally?
I'm definitely on the correct wifi network and all permission have been granted in settings running iOS 15.4.1
Turn off iCloud private relay beta.
19 Replies
What app version is it?
What firmware is on the orbi?
Are you using random mac/ip address for for iOS device? I've seen that cause issues on the local network
Turn off iCloud private relay beta.
- This has instantly fixed the issue thank you so much 🙏🏼
- Thanks, that did it. Was pulling my hair out trying to figure out what changed that was blocking local access. Private relay makes perfect sense as the culprit.
- Hi,
Any suggestion(s) for those of us with an Android phone?
I'm experiencing same issue: Orbi app won't connect even though my device (Note 20 Ultra) is connected to my Orbi Wifi. Huh, read that out loud..."Orbi app telling me it can't connect because I'm not connected to my Orbi Wifi, yet I am indeed connected to my Orbi Wifi"...sooo an app is calling me a liar! That's just lovely.
I've reviewed the various threads & tried all the suggestions but no dice. Haven't done a factory reset, yet. Thought I'd pose my similar conundrum to the Netgear community & if I'm lucky, someone far wiser than I will have a new simple solution for Android users (like mgoblue01's previous post: iOS turn off iCloud private relay).
Thanks in advance input!!This situation has nothing to do with what sort of phone is using the Orbi app. (Apple or Android).
Rather, this firmware update has incapacitated both the smartphone (app) and the web interface of the Orbi router.
Customers are faced with two solutions:
- Those who are willing to 'lose everything', do a Factory Reset, and configure their systems from scratch can have everything "back to normal" (after the process).
- Customers who are not willing to go through this ordeal are left waiting for Netgear to somehow "fix things". No one know (a) if they will, or (b) when it might happen.
Not what anyone would want, but.....
- Thanks but tbh this is a workaround and not a solution - hopefully NG fixes this
NG isn't seeing any or working on any Orbi 50 series issues with Orbi app. Orbi app should be working for that Orbi series. The Issue with Orbi app and Web page access is being seen on Orbi AX series systems, 7 and 8 only.
The only other items that Orbi app is having a problem with is that with Apple devices, Wifi Private IP address and Limit IP address tracking features seen on Apple devices may cause Orbi app to not work right or fail to connect. While your at home you can disabled these features on the Apple device to see if this helps get the app connected to the Orbi system.
If, not you'll need to contact NG support and let them know what your having problems with on the 50 series Orbi system:
https://my.netgear.com/support/contact.aspx
Good Luck.
