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PaulGlaunert's avatar
PaulGlaunert
Follower
Sep 23, 2025

router is red in app

my network mao say the internet is down (in red)  and the router in ( in red) but all three satellites  are in green    Any ideas 

 

 

iOS

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 23, 2025

    What Orbi system model do you have? 

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 

     

    Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    What mobile platform are you using? Android or Apple? 

     

    Be sure to disable any MAC Address randomizers on phones and pads while at home:
    NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities