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dambala's avatar
dambala
Aspirant
Jun 01, 2025

Setup a brand new RBR850 with two satellites this week

I am having the exact same problem. Setup a brand new RBR850 with two satellites this week (purchased directly from Netgear). Setup went perfectly and I could access the web page (I'm in AP mode so it is 192.168.1.2) and the Orbi app on my iPhone worked perfectly as well.

 

Opened the Orbi app on my iPhone today and it couldn't connect; when I tried to go to the web page received error "Can't connect to server from Safari" and "This site can't be reached" from Chrome browser with additional message "192.168.1.2 refused to connect.".

 

The router and satellites are working perfectly and my WiFi network is great. It's just that I cannot administrate. Like the original poster (@if42), I do not want to reset until we know what caused this as it will just happen again.

iOS

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  • dambala's avatar
    dambala
    Aspirant
    Jun 03, 2025

    I assigned the Orbi a static IP it  and the dynamic IP range on the host router (FIOS) is 192.168.1.100 to 192.168.1.254. So my host router doesn't have the IP reserved, but it also will not assign anything to the 192.168.1.2 address.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jun 03, 2025

      So you set the static IP address ON the RBR for AP mode then? Just trying to confirm how this is set. 

      What Firmware version is loaded on the RBS and RBR? 

       

       

  • dambala's avatar
    dambala
    Aspirant
    Jun 03, 2025

    FURRYe38​ Yes, static IP on the RBR850 in AP mode (192.168.1.2). As far as firmware, since I cannot connect to the admin site or use the Orbi app, I have no idea. Based on the last time the Orbi app connected (Friday, May 30), the firmware version was v7.2.6.31.