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Forum Discussion
Napkcin
Oct 18, 2026Tutor
Smart Parental Control is also effected
I am having the same issue. Smart Parental Control is also effected. It does not track usage and history. You also cannot pause any devices. It can only connect to the router through " access anywher...
- Oct 19, 2026
Restarted my phone and now it works.
FURRYe38
Oct 18, 2026Guru - Experienced User
Be sure you update Orbi app as there is a new version out.
Also update the 50 series Orbi as there is latest update FW as well:
New - RBK10/20/30/40/50 Series Firmware Version 2.7.6.6 Released | NETGEAR Communities
Napkcin
Oct 18, 2026Tutor
Hello there,
My current firmware is v.2.7.6.6 for both the router and the satellite.
My Orbi App is version 2.55.0
This is the message I’m getting after trying to login.
Thanks!
- NapkcinOct 19, 2026Tutor
Restarted my phone and now it works.
- FURRYe38Oct 19, 2026Guru - Experienced User
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡