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Forum Discussion
Solved
Smart Parental Controls Failing to activate
In the orbi app, when I click on smart parental controls > activate now > The app goes through about 10 seconds of "setting up..." until I get an error. The message says "Smart Parental Control activation is failed.Please try it again, or dismiss this message and try it later (code: SPC-ACT-FAIL)."
Please Help!
Hello cashchris2005 ,
Thank you for sharing your experience with the NETGEAR Smart Parental Controls (SPC) service. We have received a handful of reports similar to yours and have been able to implement a patch for this issue. Will you please try to activate the SPC service again and let us know if the issue persists?
Steps to enable Smart Parental Controls (SPC):
- Log into the Orbi or Nighthawk app depending on which model router you have
- Locate and tap on the Parental Controls tile
- Swipe option to Enable Smart Parental Controls
Please let us know if the issue persists.
Kind Regards,
Christine
5 Replies
Probably should have mentioned I have reset my orbi system already as a troubleshooting step.
cashchris2005 wrote:
In the orbi app, when I click on smart parental controls > activate now > The app goes through about 10 seconds of "setting up..." until I get an error. The message says "Smart Parental Control activation is failed.Please try it again, or dismiss this message and try it later (code: SPC-ACT-FAIL)."
It might also be worth trying this one over here:
NETGEAR Smart Home Parental Controls - NETGEAR Communities
Has there been a response by Netgear to this problem? Thanks
- No response yet. I’ve messaged both here and in the app to netgear and silence.
Hello cashchris2005 ,
Thank you for sharing your experience with the NETGEAR Smart Parental Controls (SPC) service. We have received a handful of reports similar to yours and have been able to implement a patch for this issue. Will you please try to activate the SPC service again and let us know if the issue persists?
Steps to enable Smart Parental Controls (SPC):
- Log into the Orbi or Nighthawk app depending on which model router you have
- Locate and tap on the Parental Controls tile
- Swipe option to Enable Smart Parental Controls
Please let us know if the issue persists.
Kind Regards,
Christine
