NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Turky's avatar
Turky
Aspirant
Jun 21, 2020

Some error occurred while enabling/disabling remote management

Some error occurred while enabling/disabling remote management
When selecting to enable Remote Management on the orbi app, a message comes up saying “Some error occurred while enabling/disabling remote management”.

Anyone have any ideas?

Model: Orbi WiFi System (RBK13) AC1200FW 2.3.6.18
IOSJune 2020

Note: Model Selection for Orbi WiFi System (RBK13) is not available here, so just ignore the below model.

4 Replies

Sort By
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 24, 2020

    Hi Turky, 

     

    Can you confirm that you have enabled remote management in the admin page via web browser prior to enabling remote management on the Orbi app?

     

    Christian 

    • Turky's avatar
      Turky
      Aspirant
      Jun 27, 2020
      No, I did not enabled remote management in the admin browser page.
      Shall I?
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jul 06, 2020

        Hi Turky - Yes, please do so through the web browser and let me know the outcome. 

         

        @Jmax87 - Send me a private message with your contact info, email, and serial number. I'd like for support to reach out. 

         

        Christian 

  • Jmaz87's avatar
    Jmaz87
    Aspirant
    Jul 01, 2020
    Same issue here. And I have enabled remote management through the web portal and have confirmed that works through a web browser outside of my network.

    I’ve also completely reset my system, downgraded firmware, reinstalled the app, upgraded the firmware once again, still nothing worked.

    I’m getting the same error message in the orbi app.