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Forum Discussion
Speed Test Bug in RBKE963 Router UI?
So here is a good one. Opened a ticket. Tier 2 not calling me back. 😞
WAN Network configuration is as follows: Orbi Router -> WAN port -> CAT 8 Cable -> AT&T BGW320 Fiber Gateway - > Passthrough mode -.> 5gb Service.
LAN Network configuration is as follows: Orbi Router -> 2.5gb LAN port -> CAT 8 Cable -> Netgear GA110EMX switch -> 5gb port -> 1gb Ethernet clients
Attached are FOUR screenshots of speed tests taken at the same time from FOUR different sources.
- Speedtest App on Windows 11 attached to NetGear GS110EMX Switch, connected to 2.5gb port on Orbi Router
- Speedtest run directly from the Orbi Router within the Web UI Advanced -> Setup -> Speedtest
- Speedtest run from the Orbi App from iPhone 14 Pro Max
- Speedtest run from iPhone 14 Pro Max connected to WI-Fi
I understand that speed tests can vary however the tests run from the Speed test app on both Windows 11 and iPhone 14 Pro Max are 100% consistent with a client connected either on Wi-Fi or 1gb ethernet. The test from the Orbi App reflects approximately the right bandwidth taking into account TCP/IP overhead etc. as it is directly connected to the 5gb port on the AT&T Fiber switch in passthrough mode.
The anomaly is the speed test results taken from the Web UI. Is this a bug? It is the only one reporting download speeds (and upload) that are likely just flat wrong. Anyone?
8 Replies
There are 'bugs' and there are 'bugs'. I suspect the 'bug' lies in the code on the router which performs the Speed Test and then formats a web page to display the results.
Looking at the web page, clicking on Speed Test does this:
i.e. when clicked, perform "click_adv_action('qos')
Doing this runs the Speed Test, then prepares HTML to display the results.
Clearly the displayed number is incorrect. If I were assigning tasks to software engineers, I'm not sure what priority I would place on correcting it. The forum contains a LOT of discussion about the 960 product in terms like, "FAILURE" , "Can't make it work", "Returning this piece of s***". Does this cosmetic problem affect actual performance?
I get it - I'm in the software business - P0 vs. P3 - makes sense. Seems to me though it should be an easy fix that can be incorporated into the next firmware release. I guess an official acknowledgement or at least other users chiming in and saying "yeah we see the same thing", then I know the router is performing at its fullest potential and this isn't a "one off". I guess we'll see.
My guess is the number of customers with both Orbi 960 and 5GB internet is pretty small. (Maybe one?)
One of the HUGE differences between proprietary software and the Open Source community is how bug reports are 'hidden', sort of like they are trade secrets to be protected. Open Source typically publishes a list of reported problems, including the current status (researching, working on, resolved, etc.) and even who they have been assigned to for resolution. For Profit companies are totally opaque.
