Unable to Unblock a device

Question

I have a RBR850 running firmware V4.6.9.11. I recently blocked my TV to stop my son from watching stuff. I went to unblock it later to find that I can't. In the Orbi mobile app it doesn't provided anywhere I can unblock it that I can find. When I log into the web site admin screen, I can see it's block under devices but when I go under access control I get a message "To use Access Control, please use the Orbi App."

Any idea how to unblock something from app ?

FURRYe38 · Answer

Any Progress on this?&nbsp;
Were you using Smart Parental Controls?&nbsp;
&nbsp;
Might have to reset the RBR and setup from scratch.

elmic11111 · Answer

Yes on parent control. I saw posts with other having similar issue and end up breaking down to factory reset it.

FURRYe38 · Answer

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

Forum Discussion

Unable to Unblock a device

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