My orbi is running a very old firware (1.4 something) and I want to update it, (I have to do it manually, will not work through app). I downloaded the files on my macbook, and when I go to open it I get an error saying select an .img file, but that is what it is. My macbook states it cannot read th .img file. Any suggestions? (I am trying to install 2.2, as it says I have to do this before 2.3).

You don't actually open the .img file. Download the file from the netgear support site, extract it, and then upload it through the web browser. you'll go to advanced--administration--router update. Use the manual installation method Keep in mind, you must update to version 2.2.1.212 and then you can update to the most recent version. Here's the support site with the firmwares and the manual that walks you through installation.https://www.netgear.com/support/product/RBR50.aspx

staceyw5 wrote:Not yet.... support is giving me all the things I have tried. They did give me a link to 1.12 to try. I’m not home until Saturday but will try that then. They also told me the shelf life of my product was old. Produced 2017 and purchased 2 years later. Which is very frustrating Walmart would be selling an old product.Even though its 2 years old its still one of the best performing mesh networks out there. when you're doing the updates, make sure to update the satellites first. You can manually log into the satellite using the ip address for it and use its own gui to do its updates. Use the correct firmware aka rbs for satellites and rbr for router.Get the satellite all updated and shut if off once its fully updated. Then try to get the router updated. Remember to update to the 2.2.1.212 version for both satellite and router first. Then you can go the next step. I know you stated you had problems with it recognizing img file on your computer and then issues selecting correct configuration file. So question is:Did you figure out how to extract each file for each specific device? RBR for router and RBS for satellite?Is your computer recognizing it as and .img file? https://www.netgear.com/support/product/RBK50.aspx

This is exactly what I did..... but when i go to upload it is says "please select correct configuration file". What I am trying to upload isRBS50-V2.2.1.212.img, and that is when i get the error

One thing to check. the RBS file is for the satellite and the RBR file is for the main router. Make sure you're using the correct firmware for each. I downloaded the .img file and it worked fine so long as I was on the correct device.

updating firmware | NETGEAR Communities

9 Replies

plemans
Guru
Jun 15, 2019
You don't actually open the .img file. Download the file from the netgear support site, extract it, and then upload it through the web browser. you'll go to advanced--administration--router update. Use the manual installation method

Keep in mind, you must update to version 2.2.1.212 and then you can update to the most recent version. Here's the support site with the firmwares and the manual that walks you through installation.
https://www.netgear.com/support/product/RBR50.aspx
- staceyw5
  Aspirant
  Jun 16, 2019
  This is exactly what I did..... but when i go to upload it is says "please select correct configuration file". What I am trying to upload is
  RBS50-V2.2.1.212.img, and that is when i get the error
  - plemans
    Guru
    Jun 17, 2019
    One thing to check. the RBS file is for the satellite and the RBR file is for the main router. Make sure you're using the correct firmware for each. I downloaded the .img file and it worked fine so long as I was on the correct device.

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updating firmware