After receiving update and working for a bit, router is now useless hours later. Magenta ring of death since before work early this AM. Got home, same story and apparently factory reset won't work, still says no internet. I've tested Comcast modem and that works fine. I need Wi-Fi to work from home and this is now stressing me out, please assist. This thing is essentially bricked.

What NG Product model are you referring too? What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Im using the Orbi AX4200 RBK753 series with two satellites.Everything was fine until I asked for the update to be pushed that would allow app to login in. Seemed to work for a few hours. Now, I have no Wi-Fi and can't login in to even see firmware version.I'm on Comcast Xfinity with their xb1 advanced gateway(Arris brand) in bridge mode.Nothing has been changed since I first set this up 2 years ago. Everything was fine until this update.I checked modem/gateway just to make sure, connecting ethernet from modem to pc and it worked, so it's the Orbi. I've done the reset process many times, no go, still magenta ring. New setup doesn't work either. This is killing me rn.

What Firmware version is currently loaded?

As I said, I can't say right now because I'm unable to login in to the device and have no network now.Whatever the push update was to allow the restoration of remote access was the last update, prior to that, it was current, say no updates.

Ok, so disconnect the RBR from the ISP modem. Connect only one PC to the back of the RBR. Press the reset button in back of the RBR for 20 seconds then release. Using MS Edge or Firefox browser and after the front LED pulsates WHITE, try accessing HTTP and 192.168.1.1. You should see a Orbi app display page and at the very bottom, there is link to select, Don't have this app. Should start the setup wizard here.

After receiving update and working for a bit, router is now useless hours later.

13 Replies

FURRYe38
Guru
Jun 10, 2022
What NG Product model are you referring too?

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- _Tony_Stark_
  Aspirant
  Jun 10, 2022
  Im using the Orbi AX4200 RBK753 series with two satellites.
  
  Everything was fine until I asked for the update to be pushed that would allow app to login in. Seemed to work for a few hours. Now, I have no Wi-Fi and can't login in to even see firmware version.
  
  I'm on Comcast Xfinity with their xb1 advanced gateway(Arris brand) in bridge mode.
  
  Nothing has been changed since I first set this up 2 years ago. Everything was fine until this update.
  
  I checked modem/gateway just to make sure, connecting ethernet from modem to pc and it worked, so it's the Orbi. I've done the reset process many times, no go, still magenta ring. New setup doesn't work either. This is killing me rn.
  - FURRYe38
    Guru
    Jun 10, 2022
    What Firmware version is currently loaded?

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After receiving update and working for a bit, router is now useless hours later.