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AX4200 Router and Satellite - Wifi Devices lose connection for short periods of time
AX4200 Router and Satellite - Wifi Devices lose connection for short periods of time
Firmware : 3.2.16.22_1.4.9
I got this recently.
So far, the performance is great.
My Nighthawk kept losing a radio and I would have to reset it. Sometimes 2.4 would go down, most recently, the 5Ghz would quit. Most devices had both radios configured, so it was not the end of the world but for the 2.4 devices, it was not good.
The device that has the issue the most is my daughter's tablet. She usually notices it first then I can pull up my phone and see that it has dropped wifi and gone to LTE. Usually, before I can figure out what is going on, it comes back up and runs fine.
I am getting really frustrated considering I just sunk $450 for the router/satellite combo.
I also bought the prosafe 8 port and 5 port switches for the devices that can get off of wifi.
I have not noticed the internet dropping at all for anything wired.
I don't know if it is an issue with devices getting confused between the router and satellite, or if the satellite connection is the issue? Most of our phones and multimedia devices use the satellite. The backhaul status says good on the admin page. I am at a loss as to what is going on. Any help would be appreciated.
24 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor, Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Set CTS to 2347. Under Advanced Tab/Advanced Settings/Wireless Settings. Save settings and reboot the router and satellite(s).I forgot to add what I have tried so far.
I set the 2.4g channel to 11.
I have also tried setting the radios to 50%.
Lowering the power helped with the TV issue. I have a wireless HDMI setup to send signal from my audio receiver to my TV. It also seems to be messing with my Roku remote some.
The house : 1500 sq ft. on top of 1500 sq ft finished basement. Router is in basement, satellite on main floor. Probably 35 - 40 ft apart and through a floor.
I already disabled armor.
I am a little frustrated that crazy tweaking and testing over and over might be required to make an expensive plug and play setup to function properly in the most basic way.
I am not really interested in walking a line to make something like this work just right.
I am really looking to see if this is normal, of if I got a dud. I hate to say, but I might consider returning and going a different route. I really wanted a triband mesh, but this is getting frustrating.What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Understand. Sometimes thes MESH systems are a bit more of a hassle to figure out. So from my experiences and others, there is a reason why we ask these questions.
