NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
AX6000 reboot / reconnect slow
Hi,
I've been using my orbi ax6000 for a few months, and mostly love it.
My one issue is that I regularly have to reboot my xfinity router due to local slowdowns. Whenever I reboot the router, it takes almost 30 minutes for the ORBI wifi network to allow device connections. The light on the unit stays purple for the entire process.
Seems incredibly long to be down for a simple router reboot.
Thoughts?
I'd make contact with NG support. Ask about an RMA.
14 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Build in router here by chance? If so, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/26765/Disabled-Features-on-the-Router-when-set-to-AP-ModeThanks for your help! Answers below.
What Firmware version is currently loaded?
- v3.2.16.6
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Build in router here by chance? If so, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT- Arris Model TG1682G
Couple of options,- I will read through these, and see if I need to reach out to the ISP. I should be able to figure out how to disable the wifi radios.
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/26765/Disabled-Features-on-the-Router-when-set-to-AP-ModeOK. Option #3 is the easiest...