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romainvallee's avatar
romainvallee
Aspirant
May 26, 2025

Blocked devices

Hello,


I installed an Orbi RBK852 a little over a week ago. Last Friday, it started blocking all devices. I had to reset it and reset everything. It worked fine this weekend until today when it started again... Both times when I wasn't home... Has anyone else had this problem?

 

I can't access the router's web interface remotely (with the external IP address and port 8443. The port is open on my internet box). And the Orbi app doesn't report any problems and lacks control.

not listed

2 Replies

  • Retired_Member's avatar
    Retired_Member
    May 26, 2025

    The original Orbi system had a Remote Management feature for access through a web browser, but that feature was removed YEARS ago and was never offered on the AX products.  The Orbi 'app' has a feature called Anywhere Access that can be enabled.

     

    My preference is not to enable Access Control in the first place.  I have yet to see a post on the Forum about "how wonderful Access Control is". 

  • FURRYe38's avatar
    FURRYe38
    Guru
    May 26, 2025

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 

     

    Have you factory reset the system and setup from scratch using a PC and web browser? Try following this: https://community.netgear.com/kb/en-orbi-knowledge-sharing/orbi-systems-manual-factory-reset-process/2456340