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romainvallee's avatar
romainvallee
Aspirant
May 26, 2025

Blocked devices

Hello,


I installed an Orbi RBK852 a little over a week ago. Last Friday, it started blocking all devices. I had to reset it and reset everything. It worked fine this weekend until today when it started again... Both times when I wasn't home... Has anyone else had this problem?

 

I can't access the router's web interface remotely (with the external IP address and port 8443. The port is open on my internet box). And the Orbi app doesn't report any problems and lacks control.

not listed

3 Replies

  • romainvallee's avatar
    romainvallee
    Aspirant
    Jun 27, 2025

    Problem solved. It was an application that made it look like an attack and Armor was blocking everything. UPnP wasn't enough, I had to manually do the port forwarding for this application.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jun 27, 2025

      Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed. 
      https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
      Enjoy. 📡

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 26, 2025

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 

     

    Have you factory reset the system and setup from scratch using a PC and web browser? Try following this: https://community.netgear.com/kb/en-orbi-knowledge-sharing/orbi-systems-manual-factory-reset-process/2456340