Can’t connect GE washer and dryer to new Orbi RBRE960

Question

Had GE washer and dryer hooked up to previous Nighthawk router without any issues, switched to a new Orbi RBRE960 and now they will not connect. I also have the same issue with a Lennox iComfort thermostat. All of my other IOT devices hooked up automatically to the new IOT network name that the Orbi created.

Any help would be much appreciated.

FURRYe38 · Answer

Did you use same SSID name and password used from other router on the RBR router? You can.&nbsp;
What is the wifi security mode setting? WPA2 or Mixed WPA2/WPA3?&nbsp;

czl6lx · Answer

Thank you for reply.&nbsp;The router automatically created a new SSID, it appended the original with a -IOT, password is the same. &nbsp;All my other IOT devices connected flawlessly, but not the washer/dryer or my Lennox thermostat. &nbsp;My security setting for the -IOT is WPA2-PSK (AES), the only other option for this SSID is WPA-PSK (TKIP) + WPA2-PSK (AES).

Mikey94025 · Answer

Try setting your CTS/RTS Threshold to 2347 to maximize compatibility with older wireless devices:

Go to the web admin portal at http://orbilogin.com/
Click to the Advanced tab, Advanced left menu, Wireless Settings
Set CTS/RTS Threshold to 2347 for both 2.4hz and 5Ghz networks
Press Apply

See if that helps. If problems still persist, next try disabling AX mode for the 2.4Ghz band:

Go to http://orbilogin.com/
Click to the Advanced tab, Setup left menu, Wireless Setup
Uncheck "Enable 2.4G" under the top Enable AX section
Press Apply

czl6lx · Answer

All good now! &nbsp;Most of my IoT devices connected to the SSIS that was appended with IoT at the end of the SSID, except for my washer/dryer and thermostat. &nbsp;Deleted the -IoT at the end of the SSID and all was good. &nbsp;Thank you for replies and help.

Forum Discussion

Can’t connect GE washer and dryer to new Orbi RBRE960

4 Replies