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Solved
Can’t connect locally to Orbi RBR750
Hello,
I’m at my wits end and hoping someone can help.
I have centurylink fiber internet, and I’m unable to use my Orbi RBR750 until I plug in centurylink credentials on my Orbi via Orbilogin.com or 192.168.1.1
I’ve tried a few different things to no avail. Hoping someone has a proven method to make this work
1) I plug in the orbi’s power, and try either of those websites and it won’t connect me to the orbi GUI. Orbi claims it’s connected locally.
2) plug in orbi power, and connect to centurylink ONT before trying to access. Orbi blinks white, then turns purple indicating I have no internet. Again, Orbi app says I’m connected locally.
3) tried using my work computer to wire directly into the orbi and access the pages. But neither work.
4) Tried calling centurylink, and they are unable to enter credentials on their end for me
Thank you
I’m at my wits end and hoping someone can help.
I have centurylink fiber internet, and I’m unable to use my Orbi RBR750 until I plug in centurylink credentials on my Orbi via Orbilogin.com or 192.168.1.1
I’ve tried a few different things to no avail. Hoping someone has a proven method to make this work
1) I plug in the orbi’s power, and try either of those websites and it won’t connect me to the orbi GUI. Orbi claims it’s connected locally.
2) plug in orbi power, and connect to centurylink ONT before trying to access. Orbi blinks white, then turns purple indicating I have no internet. Again, Orbi app says I’m connected locally.
3) tried using my work computer to wire directly into the orbi and access the pages. But neither work.
4) Tried calling centurylink, and they are unable to enter credentials on their end for me
Thank you
- I was able to fix now that I could access the GUI via the following steps I found on another thread. Please note, it wouldn’t connect until the vlan was set.
I still have one outstanding question. Should I set my PPoE credentials to be “always on”?
STEPS TO FIX
Call Centurylink for your pppoe username and password and vlan number which is (201)
Have laptop and ethernet wire (I did mine via phone)
Log on to orbilogin.net (I did mine via 192.168.1.1)
On Basic tab
Make sure you have to the most updated firmware on your router and satellite
Once you determine your software is up to date
Enter your internet service provider pppoe and password
Go into your Advanced tab
Advance setting change to vlan to 201
Follow orbi instruction on set up
Your internet should connect
8 Replies
Jbb13 wrote:
I have centurylink fiber internet, and I’m unable to use my Orbi RBR750 until I plug in centurylink credentials on my Orbi via Orbilogin.com or 192.168.1.1Yes, the router will report "No Internet" until CenturyLink accepts the user credentials.
Did this router work previously, or it this the initial install?
Using the work computer connected to one of the LAN ports, can you take a moment to verify the network address assigned to the computer? i.e.
- Open a command window.
- Type ipconfig /all
- The window should display the status of all the network adapters (Ethernet, WiFi, loopback.... etc.)
- Look for the Ethernet adapter, which should look something like this:
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . : peakview.rr.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : xxxxx
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : xxx
Temporary IPv6 Address. . . . . . : xxx
Temporary IPv6 Address. . . . . . : xxx
Temporary IPv6 Address. . . . . . : xxx
Link-local IPv6 Address . . . . . : xxx
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, May 11, 2022 8:39:08 AM
Lease Expires . . . . . . . . . . : Saturday, May 14, 2022 8:39:08 AM
Default Gateway . . . . . . . . . : fe80::a204:60ff:fe1c:239%19
192.168.1.1
The IPv4 Address assigned to the computer is critical. If it begins with 169.254, then the computer is not really connected to the router.
The Default Gateway is the Orbi router. Although most often it is located at 192.168.1.1, if that conflicts with the CenturyLInk device, Orbi will change.
Can you please verify the IPv4 address and Gateway address?
- Thank you both for the support. Apologies for not answering sooner.
I can confirm the address is 192.168.1.1
Looks like the issue is currently on NGs end which is unfortunate. Even after trying their workarounds I’m still unable to access. I’ll see if the bug gets fixed sooner rather than laterDid you factory reset the RBR and setup from scratch using a wired PC and web browser at HTTP and 192.168.1.1? Press the RBRs reset button for 15-20 seconds then release. Try this with the RBR disconnected from the ISP modem/ONT first.
