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Can't access management through app or web
I just set up a RBK753 system a few days ago. Now I can't access the management app or management through a browser. I tried orbilogin and 192.168.1.1 . Internet access is working fine. I am not connected to the guest network. I updated the firmware to the latest version when I set up the system. It is connected to Fios via ethernet to the ONT. I've tried Firefox and Chrome, and tried private browsing to disable adblockers and such. It worked fine the other day on Firefox. Android phone for the app, and turned off mobile data to make sure wifi internet was connected.
Haven't had time to do anything other than set it up, and turn on the guest network to mimic my old 2 SSIDs while I clean up my network. Seems the last question about that here was related to firmware, but that was a year ago.
27 Replies
Please make contact with Christian_R and as for the beta v223 FW for your unit...I believe this will correct the issues that your seeing. I recommend after installing, a full factory reset and setup from scratch should be performed.
Thanks. Can't say it isn't concerning that my pricey new mesh system doesn't work well with the latest standard release firmware. Any idea if that will also affect what seems to be an unstable connection on my guest network? Regular network worked well, got 900+ Mbps on wireless, but try the guest and it chugs along. Will see if paging @Christian_R gets a response.
Well there has been a bug for some users regarding DNS which is finally fixed in v223.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.What channels are you using?
Any Wifi Neighbors near by? If so, how many?Is Armor enabled by chance?
VicVinegar wrote:Thanks. Can't say it isn't concerning that my pricey new mesh system doesn't work well with the latest standard release firmware. Any idea if that will also affect what seems to be an unstable connection on my guest network? Regular network worked well, got 900+ Mbps on wireless, but try the guest and it chugs along.
I'm also experiencing the same thing on my RBR/RBS753 series from Costco.
I'm running V3.2.18.1_1.4.14 on all three devices. Armor is off and all my satellites are the recommended distance away from each other.
If I reboot the whole system, I'll be able to access the web portal for a few minutes, but then it just fails to respond after that.Try a factory reset on the RBR. Press the reset button for 15 seconds then release. Setup from scratch with a PC and web browser.
I would setup the RBR with it disconnected from the ISP modem. Then after setup is complete, connect the RBR to the ISP modem.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
borkbrok wrote:I'm also experiencing the same thing on my RBR/RBS753 series from Costco.
I'm running V3.2.18.1_1.4.14 on all three devices. Armor is off and all my satellites are the recommended distance away from each other.
If I reboot the whole system, I'll be able to access the web portal for a few minutes, but then it just fails to respond after that.I've already factory reset 3x without connecting to the ONT first this week. I'm using a Frontier FIOS 1 gig router
