NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

peppercorn's avatar
peppercorn
Tutor
Jan 10, 2021
Solved

Carrier Infinity Touch Thermostat won't connect to Orbi RBK852 (AX6000) WiFi

I just replaced my Orbi RBK50 system with a new WiFi 6 Orbi RBK852 (AX6000) mesh system at my home.  I kept the same WiFi network SSID and password from the RBK50 and all of my devices successfully attached to my new RBK852 system.  All but one device: Carrier Infinity Touch Thermostat (Model SYSTXCCITC01-A).

 

This is an older smart thermostat that's been installed at my home for just over four years.  I had no problems connecting the thermostat wirelessly to my old Orbi RBK50 system over the past year, but it would not connect to the RBK852.

 

After much online searching, I found a posting on the Netgear Community: How do I connect my PlayStation 4 to my Orbi WiFi 6 System?

 

This worked for me!  Summary: change the CTS/RTS Threshold values to 2347 for both the 2.4GHz and 5GHz wireless settings.

  • FURRYe38's avatar
    FURRYe38
    Jan 10, 2021

    Yes, NG is defaulting to 64 on there Orbi AX system which for some older devices or some Iot, doesn't work well so setting 2347 is a alternative solution. Glad you got it working. Please mark your thread as solved so others will know.

     

    Enjoy. :smileywink:

5 Replies

Replies have been turned off for this discussion
  • FURRYe38's avatar
    FURRYe38
    Guru
    Jan 10, 2021

    Yes, NG is defaulting to 64 on there Orbi AX system which for some older devices or some Iot, doesn't work well so setting 2347 is a alternative solution. Glad you got it working. Please mark your thread as solved so others will know.

     

    Enjoy. :smileywink:

  • Arch666's avatar
    Arch666
    Initiate
    Feb 09, 2021

    Hi,

     

    I saw the thread about Carrier Infinity Touch not able to connect to AX6000. I have the same problem but with AX4200 (RBS750)

     

    The solution provided is - "change the CTS/RTS Threshold values to 2347 for both the 2.4GHz and 5GHz wireless settings."

     

    How to do this? I am a non-tech person.. can someone please send the details (steps) please?

     

    Thanks

     

    Arch

    • FURRYe38's avatar
      FURRYe38
      Guru
      Feb 09, 2021

      Use a wired PC and web browser and navigate to 192.168.1.1 or orbilogin.com. 

       

      Under Advanced Tab/Advanced Settings/Wireless Settings to change CTS values.

      Arch666 wrote:

      Hi,

       

      I saw the thread about Carrier Infinity Touch not able to connect to AX6000. I have the same problem but with AX4200 (RBS750)

       

      The solution provided is - "change the CTS/RTS Threshold values to 2347 for both the 2.4GHz and 5GHz wireless settings."

       

      How to do this? I am a non-tech person.. can someone please send the details (steps) please?

       

      Thanks

       

      Arch

       

      • Arch666's avatar
        Arch666
        Initiate
        Feb 09, 2021

        I followed th instructions.. thanks FURRYe38 (Guru) :)

         

        My thermostat is connected to Orbi's network