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Forum Discussion
bhiggs
Dec 05, 2021Aspirant
CBR750 Orbi mode/router times out on trying to access a specific domain
I have a strange issue. I have been webmaster for a particular website for years, and have rarely had problems connecting to it.
But over the past few days, I cannot connect to my website (or any other website within the same domain, souheganvalleychorus.org), from any device in my home that is connected to my home router, an Orbi. It simply times out. I have done a traceroute, and that tells me that the request makes it to a Dreamhost server in Portland, Oregon, but then it does nothing more. I have other websites, and this domain seems to be the only one with this problem.
I've contacted my Internet provider, Comcast/Xfinity, and they found nothing on the router that could explain domain rejection. Dreamhost support tells me that the website is up, and they seem unable to figure out what the problem might be.
I then went elsewhere (my church), to see whether a different internet connection (different modem/router, Wifi), and it connected without any problem. So that convinces me that it's my modem/router.
But I have no idea what to do to fix the problem.
I have found another entry in this Community that seems to be a similar problem (https://community.netgear.com/t5/Nighthawk-WiFi-Routers/I-can-not-access-one-certain-domain-that-I-n...), but the solution doesn't seem to work for my modem/router. I cannot find a way to change the Router Mac Address, as described in the solution there.
Can someone please help me? Thanks!
14 Replies
What Firmware version is currently loaded?
Is Armor enabled on the CBR?
Is the domain www.dreamhost.com or https://webmail.dreamhost.com or a hosted web page that deamhost supports for you?
Does this happen on all devices?
- bhiggsAspirant
What Firmware version is currently loaded?
V4.6.5.8, which is the latest, I believe.
Is Armor enabled on the CBR?
I don't believe so. It says to download the app to enable it. I have downloaded the app on my Android mobile, but when I try to login to the modem/router, for some reason it won't accept the admin login password. If that is the only way to enable Armor, then ...
Is the domain www.dreamhost.com or https://webmail.dreamhost.com or a hosted web page that deamhost supports for you?
I'm not sure what you're asking. souheganvalleychorus.org is the domain in question, and it is hosted by Dreamhost. I have other domains hosted by them, and only souheganvalleychorus.org (all websites in that domain) seems to be exhibiting this behavior.
Does this happen on all devices?
All devices within my home served by this router/modem.
bhiggs wrote:
What Firmware version is currently loaded?
V4.6.5.8, which is the latest, I believe.
Is Armor enabled on the CBR?
I don't believe so. It says to download the app to enable it. I have downloaded the app on my Android mobile, but when I try to login to the modem/router, for some reason it won't accept the admin login password. If that is the only way to enable Armor, then ...
You might need to setup the admin log in on the CBR if you have not done that already using the CBRs web page.
Is the domain www.dreamhost.com or https://webmail.dreamhost.com or a hosted web page that deamhost supports for you?
I'm not sure what you're asking. souheganvalleychorus.org is the domain in question, and it is hosted by Dreamhost. I have other domains hosted by them, and only souheganvalleychorus.org (all websites in that domain) seems to be exhibiting this behavior.
Yes this would be a hosted web page thats hosted by dreamhost.
Does this happen on all devices?
All devices within my home served by this router/modem.
Can you put a PC or a device in the CBRs DMZ and see if you can access the site? DMZ will be under Advanced Tab/WAN Setup.