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Jmichaels001's avatar
Jmichaels001
Aspirant
Jul 04, 2020

Connectivity issues with Synology 1019+ NAS connected to Orbi RBR850 connected to Motorola modem

Only problems with my Synology NAS. Received replacement NAS and same problem. Sometimes it seems to show on network then it disappears and can’t be located with Synology assistant or find Synology. Replaced cable replaced NAS. Could it be a bad port on the Back of the Orbi?

9 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Jul 04, 2020

    What Firmware version is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

     

    Doubtful. 

    Swap LAN cables? CAT6 is recommended. 

    Did you try a different port on the back of the RBR?

    Do other wired devices exhibit the same problem or not? If not, then the problem will be with the NAS unit. Be sure it's configured correctly on it's networking settings. Refer the NAS mfr for help, support and information regarding there product.

    • Jmichaels001's avatar
      Jmichaels001
      Aspirant
      Jul 04, 2020
      Xfinity gig service through a Motorola MB8600 modem, to the Orbi RBR850. Orbi is running firmware version v3.2.15.25_1.3.15. Orbi is in router mode with 2 satellites working over WiFi I did swap lan cables, using one that came with the Synology NAS. I have not yet tried another port on the back of the router. It appears like NAS is only device with issues but this is a replacement nas so I’m looking for issues in other places. I did turn AX off this morning. It didn’t make a difference