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Forum Discussion
Solved
Deregister RBK852 system
I've just purchased a used RBK852 system from eBay UK from a reseller. Everything seems to be working fine, but, when going into the 'Security' section in the Orbi app, I get the message that 'Your router is register to ... we*****@hotmail.com', and to 'login using this account'.
I've emailed Netgear Support (admittedly only yesterday) asking for the device to be 'deregistered', but haven't received a response yet.
Is there an official way to deregister an Orbi in these circumstances? As the device was purchased from a reseller, I don't think that contacting the previous owner is an option.
The Orbi is up to date on firmware 4.6.3.9
Thanks everyone!
- The way to reach support is going to this page
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us". The Netgear support person was very helpful and created a support ticket for me to deregister and the whole process completed in 48 hours.
11 Replies
Even the prior seller would have to contact netgear support.
And it can take a bit. Its not an instant thing.
Thanks for your response.
I bought the unit from an eBay reseller, who themselves acquired it from someone else, so I don't know how easy it might be to get back to the original owner ... :(
Surely there should be a process with NG through which this can be resolved?
Contact NG support or a forum moderator to help you out.
cromagnon1999 wrote:
Thanks for your response.
I bought the unit from an eBay reseller, who themselves acquired it from someone else, so I don't know how easy it might be to get back to the original owner ... :(
Surely there should be a process with NG through which this can be resolved?
