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Devices connected to Satellite RBS850 loses WLAN connection
Hello all,
have a RBS850 in the attic. This is connected by wire to the LAN. Since I moved the RBR850 router to a different location in the basement, the devices connected to the RBS850 keep losing the wireless connection and then connecting to the RBR850.
My assumption is that the RBS850 connects to the RBR850 via WLAN and thus the problem occurs.
Affected by the problem are Windows PC and Apple devices.
Both have the latest firmware: v4.6.8.5_2.1.9
The whole network is based on netgear components
Does anyone know the problem? Thanks for the support.
I think the problem is solved. I have not experienced another wifi outage since 24 hrs. I have deactivated the RBS850 again and reactivated it after about an hour. During the activation I pressed the reset button. In difference I used a paper clip and not the wire which I had used before. I was clearly paying attention to whether the button was responding or not. It takes about 20 minutes until the RBS850 was back online. I thank everyone for the support. If I do not contact you again the problem is solved.
17 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?The service provider cannot have any influence on the problem, if I am connected to the same switch as the RBS850 via LAN wire, I have a communication without interruption.
What is the size of your home? Sq Ft?: Basement floor - 1 and roof floor floor 3
What is the distance between the router and satellite(s)?: There is only one satellite and it is on the 3rd floor. That is about 7 - 10 meters. And as mentioned before, the RBS850 is also directly attached to the LAN by wire.
What channels are you using?: I use the defaults for the WLAN settings.
Any Wifi Neighbors near by? If so, how many?: We live in a housing estate and there are various WLANs in the area. Actually I see between 7 other WLANS
DanyP wrote:if I am connected to the same switch as the RBS850 via LAN wire,
Is there a switch between your RBR850 and RBS850? If yes, what is the brand and model (we have had issues particularly with managed switches that cause satellite disconnects)? Explaining your network topology details will help the community diagnose other possible root causes.
DanyP wrote:
have a RBS850 in the attic. This is connected by wire to the LAN. Since I moved the RBR850 router to a different location in the basement, the devices connected to the RBS850 keep losing the wireless connection and then connecting to the RBR850.
My assumption is that the RBS850 connects to the RBR850 via WLAN and thus the problem occurs.This RBS850 remains connected to the router with Ethernet cable after the router was moved?
Does the web administration Attached Devices show the satellite connection as Wired?
This RBS850 remains connected to the router with Ethernet cable after the router was moved? - YES
Does the web administration Attached Devices show the satellite connection as Wired? - YES
You might update FW as well:
v.5 has known issues with mysterious reboots and disconnections.
