NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

joebacca123's avatar
joebacca123
Aspirant
Jan 02, 2023

Devices keep going to 2.4ghz

Hi, I just purchased a AX3000 - RBK653S set. Unfortunately there is no way to "unbundle" the ssid for 2.4 and 5ghz from what I could tell. The Wifi signal is good wherever I go, but none (with the exception of my phone+TV for some reason) of my devices are connecting to 5ghz. Can the ssid somehow be split? I have devices that require the 2.4ghz so turning it off is not an option. Thanks

4 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jan 02, 2023
    Correct. It is not possible to split the WiFi SSIDs. What sort of devices have connected at 2.4 when they should have connected at 5G?
    • joebacca123's avatar
      joebacca123
      Aspirant
      Jan 02, 2023
      • 2 different Nintendo Switch'
      • Raspberry Pi 4
      • 2 different ThinkPad laptops
      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Jan 02, 2023

        I neglected to ask if there are devices which do connect to the 5G WiFi channel.  It would be useful to determine if the problem is

        • The system is not producing a 5G WiFi channel, or
        • Certain devices connect to 5G and other devices do not.

        One way to determine if there is a 5G channel is to use an application such as WiFi Info View by Nirsoft on one of the Lenovo laptops.

        https://www.nirsoft.net/utils/wifi_information_view.html 

        This will display all the 2.4G and 5G access points that have a strong enough signal for the laptop to detect.  The WiFi SSID should appear on the same WiFi 2.4G channel for every Orbi unit (router and access points.  If there are two satellites, there should be a total of three access points broadcasting the SSID on 2.4G) and also the same number of access points broadcasting the SSID on a 5G channel.

         

        If the Lenovo laptop detects NO 5G access points at all (not even nearby neighbors), this may be due to a setting in the WiFi adapter which has turned off 5G.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 03, 2023

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️

     

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Also try turning down the power output of the RBRs wifi 2.4Ghz radios from 100% to 50% or 25% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

    joebacca123 wrote:

    Hi, I just purchased a AX3000 - RBK653S set. Unfortunately there is no way to "unbundle" the ssid for 2.4 and 5ghz from what I could tell. The Wifi signal is good wherever I go, but none (with the exception of my phone+TV for some reason) of my devices are connecting to 5ghz. Can the ssid somehow be split? I have devices that require the 2.4ghz so turning it off is not an option. Thanks