NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
HarleyGirl5999
Jan 19, 2022Guide
Devices not connecting to RBR850/RBS850 satellites
I have the RBR850 router with 2 satellites (RBS850) and every device in our home is connecting to the router, none to the satellites. I see this is a common problem, but I could not find any help with my system in the community questions/answers. My firmware version is 4.6.3.16. I use Spectrum for my ISP. Their modem installed in my house is the PC20. Our home is a 2-story 6,000 square foot home and I have the satellites pretty evenly spread out among the house. 1 upstairs, 1 downstairs. Some devices are literally sitting right next to a satellite, but connecting to the main router. Any help would be greatly appreciated! TIA
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
You may want to review this as well if suggestions don't seem to help any:
14 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
You may want to review this as well if suggestions don't seem to help any:
The modem is a Spectrum PC20
Each satellite is about 40-45 feet from the main router.
Will turning down the power of the main router, will I be losing stength of my wi-fi? I will try that.
Thank you.
Only some. Lets see if we can help the devices pick the RBS over the RBR. It's up to devices to pick and choose where they connect too.