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Forum Discussion
HarleyGirl5999
Jan 19, 2022Guide
Devices not connecting to RBR850/RBS850 satellites
I have the RBR850 router with 2 satellites (RBS850) and every device in our home is connecting to the router, none to the satellites. I see this is a common problem, but I could not find any help with my system in the community questions/answers. My firmware version is 4.6.3.16. I use Spectrum for my ISP. Their modem installed in my house is the PC20. Our home is a 2-story 6,000 square foot home and I have the satellites pretty evenly spread out among the house. 1 upstairs, 1 downstairs. Some devices are literally sitting right next to a satellite, but connecting to the main router. Any help would be greatly appreciated! TIA
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
You may want to review this as well if suggestions don't seem to help any:
14 Replies
- FURRYe38Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
You may want to review this as well if suggestions don't seem to help any:
The modem is a Spectrum PC20
Each satellite is about 40-45 feet from the main router.
Will turning down the power of the main router, will I be losing stength of my wi-fi? I will try that.
Thank you.
- FURRYe38Guru - Experienced User
Only some. Lets see if we can help the devices pick the RBS over the RBR. It's up to devices to pick and choose where they connect too.