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Forum Discussion
Ethernet Backhaul Issues
I live in a 4-story, 8,760 sq. ft. home. The problem I have is that the signal keeps dropping when I hardwire the five (5) satellites to my switches. It drops so often that I cannot even use WiFi on my devices anymore; I have to use 5G. The connection is better when I disconnect the ethernet cable from the satellites but it still isn't stable.
The equipment I have is:
— Xfinity XB8 Gateway (model CGM4981COM) modem
— Netgear 16 port PeE Ethernet Unmanaged GS316PP switch (2)
— Netgear-AXE11000 Orbi 960 6E mesh system (5 satellites + 1 router)
I connected my laptop directly to the Ethernet and I am getting good speeds: 925 mbps download; 178 mbps upload. My gateway is showing good speeds, too: 953 mbps download; 11 ms latency.
Based on my research, the problem I have could be one of the following:
— Speed negotiation failure
— Backhaul overload
— Mesh reconfiguration storms
— Packet loss spikes
— Switch negotiation issues
— Backhaul flapping
— Roaming confusion
— DHCP hiccups
How can I configure an Ethernet backhaul so that I can get the maximum speeds? What is going on? Theoretically, it should work, even according to Negear.
Thank you in advance for your help!
1 Reply
What FW version is loaded on the Orbi system?
How is the switches connected and how are the RBS connected?
Is the Switches directly behind the RBR then RBS connected to the switches?What CAT# LAN cable are you using? CAT6A STP is recommended.
How RBS should be ethernet connected to the RBR with a switch in the middle:
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
The 960 series is 2.5Gb LAN port supporting, you might consider checking into a mutli GB non managed switch, something past 1Gb.
What channel configurations are currently set on the router?
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
Static IP Address Configuration for AP Mode | NETGEAR Communities
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point
and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...
