NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

AwesomeQA's avatar
AwesomeQA
Apprentice
Aug 17, 2020

Firmware 3.2.16.6 Web GUI bug

I have updated RBR850 to Firmware  3.2.16.6.

Once you change any device name in the attacjed device list, all devices will disappear from the attaced devices.

I did hard reset the Router, and changed Mobile name in the device list, then all clients in the attached devices disappeared again.

Devices still show in the Orbi App.

28 Replies

  • Dd852's avatar
    Dd852
    Luminary
    Aug 18, 2020

    Could i just ask what you changed the device name to? I've had terrible problems in the past with Netgear equipment device name lists parsing names that include any "special" characters at al. Netgear seems to go with the most plain vanilla of naming standards. Try avoiding anying but a "-", letters and numbers and see if that helps. 

    • Chuck_M's avatar
      Chuck_M
      Mentor
      Aug 18, 2020
      Dd852 wrote:

      Could i just ask what you changed the device name to? I've had terrible problems in the past with Netgear equipment device name lists parsing names that include any "special" characters at al. Netgear seems to go with the most plain vanilla of naming standards. Try avoiding anying but a "-", letters and numbers and see if that helps. 

      I had the exact same finding back with RBR50s.... Never make device names complicated with special characters else it could make them lost.  This is especially true with satellite names!

  • FURRYe38's avatar
    FURRYe38
    Guru
    Aug 19, 2020

    Just made a change to one devies, added it to a IP address reservation, made a change to the name as well. Saved and applied the change. Devices still listed for me i Safari under attached devices. Thought I'm using a beta OSX 11 (Big Sur). :smileywink:

    AwesomeQA wrote:

    I have updated RBR850 to Firmware  3.2.16.6.

    Once you change any device name in the attacjed device list, all devices will disappear from the attaced devices.

    I did hard reset the Router, and changed Mobile name in the device list, then all clients in the attached devices disappeared again.

    Devices still show in the Orbi App.

     

  • AwesomeQA's avatar
    AwesomeQA
    Apprentice
    Jan 27, 2021

    The issue is still with the latest firmware verion, I did hard reset and soft reset.

    This issue only happens when I connect group of RBS5 Sats to RBR850

    • AwesomeQA's avatar
      AwesomeQA
      Apprentice
      Jan 29, 2021
      I found the problem.
      Once I unplugged RBS50 sat the admin web will show the attached devices.
      So Netgear should test it and fix it.
      • FURRYe38's avatar
        FURRYe38
        Guru
        Jan 29, 2021

        Sonething to contact NG support about. 

        Maybe something wrong with your system. Mines working fine. 

         

        Good Luck. 

  • Mstrbig's avatar
    Mstrbig
    Master
    Jan 27, 2021

    This is a known issue with both the 850 and 750 series. It does not affect performance or connection, although it is annoying. 

    It was corrected with the current firmware update for the 750 series. Not sure if a new 850 firmware is released yet. 

    • FURRYe38's avatar
      FURRYe38
      Guru
      Jan 27, 2021

      I can verify on my 8 series with v12 loaded, that after changing the device name and icon and applying the change, the device list appears and the change is correct:

      • dtay's avatar
        dtay
        Luminary
        Jan 28, 2021
        FURRYe38 wrote:

        I can verify on my 8 series with v12 loaded, that after changing the device name and icon and applying the change, the device list appears and the change is correct:

        Have you tried doing it via the app?  On my Android app (v2.8.0.1395), when I change the icon (e.g. a Ring doorbell is misidentified as something else by the icon, so I changed it to the doorbell icon) to the correct type, it saves it but when I refresh, it loses the changes.

         

        Same problem via the web GUI as well.  I make the changes and it doesn't retain it.  Firmware V3.2.16.22_1.4.9 on 850's.