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donawalt's avatar
donawalt
Mentor - Experienced User
Dec 21, 2023
Solved

How to get iPhone and iPad on WiFi?

Well I think I am now suffering from the WiFi connection issues in the top post - I rebooted my RBR850 and 2 RBS850s this morning, and since then the iPhone 15 and iPad Pro show WiFi connection *briefly*, but then go to 5G. I have tried

 

-Rebooting RBR and RBSs thru router web page

- Power cycling entire network including modem, waiting minute, and burning it up 1 by 1 - modem, router, switch, RBS 1, RBS 2

- Turning off Private WiFi Address and Limit IP Address tracking

- Resetting Network Settings

 

In Settings/WiFi, where the green check mark shows up next to the SSID, it's just a spinning beach ball forever.

 

I ran out of the house for awhile this morning, and in a local bank I easily connected tot heir WiFi - it was public, no password etc.

 

My Mac laptops are on WiFi fine, but speeds are very slow - usually it's 700/40 as it's close to a RBS, but throughout the morning it's been 160-220 d/l, 35 up.Through Eth/switch it is 900/40, so it's not external to the house.

 

What a mess. Has anyone found a way to get iPhones etc connected to WiFi again?

 

 

  • UPdate - so I did one more power cycle of the offending RBS. Then I did another power cycle of the RBR. And everything appears to be working! Wow amazing.

     

    If you get any intuition that I am going to reboot this network, send someone here to shoot me. Remind me not to touch anything!!!

12 Replies

  • donawalt's avatar
    donawalt
    Mentor - Experienced User

    OK I have discovered a little - NOTHING is connecting to either RBS! There's one on 3rd floor, one on first floor - RBR in basement. I walked my iPad down to the first floor, where it could connect to the RBR - it got 700/40. So on the third floor, the iPhone and iPad can't reach the RBR with a good enough signal vs 5G right by the window; the Mac can reach it, but very slow (200 Mbps/35). BTW this is not just Apple, a Windows laptop on the third floor can't connect to WiFi either.

     

    How do I get the RBSs having connections again? When I power cycled them, AFTER the RBR was up, the eventually showed BLUE - they are backhauled via Ethernet. The router web page shows Backhaul status GOOD. 

     

    Help!

    • donawalt's avatar
      donawalt
      Mentor - Experienced User

      OK more info - I took my iPhone up to the 3rd floor, powered off the RBS. Waited a few minutes, then I plugged it in again The WHOLE time the lights were blinking white as it started up, the iPhone had a strong WiFi signal. 5 seconds after the solid blue light came on, it went to 5G.

       

      Also - I noticed all morning the private SSID NETGEAR_ORBI_hidden63 is showing in the list of other networks.

       

       

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      Has a power off for 1 minute then back ON with the ISP modem and RBR and RBS been performed?
      Be sure to restart your network in this sequence:
      Turn off and unplug modem.
      Turn off router and computers.
      Plug in and turn on modem. Wait 2 minutes for it to connect.
      Turn on the router and wait 2 minutes for it to connect. Thne power ON RBS.
      Turn on computers and rest of network.

      • donawalt's avatar
        donawalt
        Mentor - Experienced User

        wow I have been working on this most of all day - this system is so fragile - one reboot and mayhem the rest of the day!

         

        I did that - 

        Powered off: RBS 1, RBS 2, switch, Router, Modem.

        Waited 1 full minute.

        Turned on modem - waited for it to be up.

        Powered on Router - waited for it to be up

        Powered on switch - waited for it to be up

        Same for RBS 2, then RBS 1.

         

        Everything comes up blue. But no WiFi. Ethernet is fine.

         

        So I factory reset the RBSs - turned one off, worked on the other. The 3rd floor RBS is working fine now, it permits connections, has a strong signal for devices nearby, and speed test is good - 600 mpbs-800 mpbs depending on device. Orbi app shows devices connected to 3rd floor RBS, but nothing connected to 1st floor RBS.

         

        I never did get the perfect factory reset and sync - got blinking amber light, solid white light, used the web page add a satellite AND tried manual sync with the two buttons, I would get Magenta - no sync - when the satellite and router were 6 feet apart! Other RBS powered off. I could only get blue and see it show up in attached devices by 4th connecting satellite and router.

         

        I used a WiFi analyzer when I just had the second RBS powered on and the RBR - it saw to signals out. But Many things not connecting.  Router web page says backhaul status of both RBSs is good.

         

        So I have one RBS left to figure out why it won't let anything connect to it. I guess I'll try factory reset etc. again...?