Dears, I am having a huge problem with my Nest Cameras disconnecting all the time. I have 3 outdoor nest camera 2 infoor and 1 Nest hello doorbell. I was ussing this cameras with Asus AP then a Cisco Meraki without any issue and now after upgraded to RBRE960 I am facing usses. I tried all the options at IOT settings by toggling them ON/OFF:-Enable 20/40 MHz Coexistence - Nothing- Preamble Mode - Nothing- Transmit Power Control - Nothing 50-60% of the time the cameras are offline and I need a fix ASAP! Thanks,

When the cameras were connected to the previous WiFi systems, was the WiFi SSID/password the same as on the Orbi 960 system?

Yes, I used the identical SSID, but I configured the Nest Cameras all from scratch after purchasing the ORBI. SSI used for the cameras.Aruc-IoT WPA/WPA2 Personal Thanks,

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️

Hardware Version RBRE960Firmware Version V6.3.7.10_3.3.3GUI Language Version V3.0.2.20_2.1.30.3 Orbi with two satellites all on the same floor 80m2 The two indoor cameras are 3 meters distance.The 1 Nest Hello ring door is 1 meterOne outdoor nest camera 2 meters. Thanks,

So is 80M2 the size of your home? if it is, then the RBR would be only needed for this size of home. Having the two RBS would be too much... Can you confirm the size of of the home and also distances between the RBR and RBS?

Huge problem with Nest Cameras and RBRE960 V6.3.7.10_3.3.3 🙁

31 Replies

CrimpOn
Guru
Jan 23, 2023
When the cameras were connected to the previous WiFi systems, was the WiFi SSID/password the same as on the Orbi 960 system?
- senadaruc
  Aspirant
  Jan 23, 2023
  Yes, I used the identical SSID, but I configured the Nest Cameras all from scratch after purchasing the ORBI.
  
  SSI used for the cameras.
  Aruc-IoT
  WPA/WPA2 Personal
  
  Thanks,
  - FURRYe38
    Guru
    Jan 23, 2023
    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    
    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️
KevinLiT
NETGEAR Moderator
Jan 28, 2023
Hello senadaruc ,

Welcome to the NETGEAR Community!

I understand that you are having network compatibility issues between your RBRE960 and your nest cameras. I would like to endorse you to our support experts to help you resolve this issue.

Please PM the following information so I can endorse you to our support team:

Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:

Previous troubleshooting steps:

(With your permission I would like to submit the video of your network setup as well.)

Please provide this information as soon as possible!
I look forward to hearing from you!

Best,
Kevin
Community Team

Forum Discussion

Huge problem with Nest Cameras and RBRE960 V6.3.7.10_3.3.3 🙁